I had the pleasure of being interviewed by Maria Ogneva, Head of Community for Yammer. We talked about the social customer, various social organizational models, governance and social media policies and the evolution of social business. Here are the slides that guided our conversation and many of the questions we covered are here. A recording of the webinar will be available soon and I will post it here.
About the Book
This book is meant to equip business leaders with the tools and knowledge necessary to humanize their business operations …Stay Connected
Reviews of the Book
“Michael Brito is one of the real deals. In a world where it’s hard to find accredited sources in disruptive technology, Michael Brito has brand side experience, as well as agency side perspective. His new book is a likely desktop reference for organizations to understand the social customer and to humanize its business operations.”
Jeremiah Owyang, Partner, Altimeter Group
About the Author
Michael Brito considers himself a student of the social business, community building and customer advocacy.
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